Legal

Terms of Service

Last updated: February 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SOV GLOBAL VENTURES SL ("Company," "we," "us," or "our"), a company incorporated under the laws of Spain, governing your access to and use of the website emailslicer.app and the EmailSlicer application, including any associated tools, plugins, and integrations (collectively, the "Service").

By accessing or using the Service, you affirm that you are at least 16 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Service Description

EmailSlicer is a software-as-a-service (SaaS) tool designed for email marketing professionals. The Service enables users to:

  • Slice email marketing images into horizontal sections
  • Compress and optimize images for email delivery
  • Import processed images directly to Klaviyo email campaigns
  • Export designs from Figma via the EmailSlicer plugin

All image processing within the web application is performed client-side in your browser. Images are not uploaded to our servers during standard processing operations. The Service is provided as a tool, and the results of any image processing are dependent on the quality and nature of the input provided by the User.

3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security and confidentiality of your login credentials.
  • Accept sole responsibility for all activities that occur under your account.
  • Notify us immediately at hello@emailslicer.app if you suspect any unauthorized use of your account.

Each individual may maintain only one account. We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion, including for violations of these Terms. You are solely responsible for any consequences arising from unauthorized access to your account resulting from your failure to safeguard your credentials.

4. Subscription Plans and Pricing

The Service is offered under the following plans:

  • Free Plan — Limited to 1 use per day. Download processed images only. No Klaviyo integration.
  • Pro Plan ($49/year) — Unlimited uses, unlimited Klaviyo account connections, multi-client management, priority support. Auto-renews annually.
  • Perpetual Plan ($69 one-time) — One-time payment for lifetime access to the features available at the time of purchase. No recurring fees. Does not guarantee access to future features or versions that may be released as separate products.

We reserve the right to modify pricing, features, or plan structures at any time. Any price changes to existing paid plans will be communicated at least 30 days in advance. Price changes will not apply to your current billing period.

"Lifetime access" under the Perpetual Plan means access for the commercially reasonable lifetime of the Service as operated by SOV GLOBAL VENTURES SL. This does not constitute a perpetual, irrevocable license and is subject to the termination provisions in Section 12.

5. Payments, Renewals, and Refunds

All payments are processed securely through Stripe, Inc. By subscribing to a paid plan, you authorize Stripe to charge your designated payment method.

5.1 Auto-Renewal

Pro subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period; no prorated refunds are issued for partial billing periods.

5.2 Refund Policy

We offer a 30-day money-back guarantee for both Pro and Perpetual plans. If you are not satisfied with the Service, you may request a full refund within 30 days of your initial purchase by contacting us at hello@emailslicer.app. Refunds are provided at our sole discretion and are limited to one refund per user. Renewal payments are not eligible for the 30-day guarantee.

5.3 Failed Payments

If a renewal payment fails, we may attempt to process the payment again over a reasonable period. If payment cannot be collected, your access to paid features may be suspended or downgraded to the Free plan.

6. Acceptable Use

You agree not to use the Service to:

  • Process, transmit, or distribute content that is illegal, harmful, defamatory, obscene, or otherwise objectionable.
  • Violate any applicable local, national, or international law or regulation.
  • Infringe upon the intellectual property rights, privacy rights, or other rights of any third party.
  • Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Service.
  • Resell, sublicense, redistribute, or commercially exploit the Service without our prior written consent.
  • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
  • Attempt to gain unauthorized access to any part of the Service, other users' accounts, or any systems or networks connected to the Service.
  • Use automated scripts, bots, or scrapers to access or interact with the Service without our prior written approval.
  • Use the Service to send unsolicited bulk email (spam) or in violation of any applicable anti-spam laws.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including suspending or terminating the offender's account and reporting violations to law enforcement authorities.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, design, text, graphics, logos, icons, and the overall look and feel, is the exclusive property of SOV GLOBAL VENTURES SL or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

7.2 Your Content

You retain all ownership rights to any images, designs, or other content you process through the Service ("User Content"). We do not claim any intellectual property rights over your User Content. As described in our Privacy Policy, image processing is performed client-side, and we do not store or access your images except as expressly described therein.

8. Third-Party Integrations

The Service offers integrations with third-party services, including but not limited to Klaviyo and Figma. These integrations are provided on an "as-is" and "as-available" basis.

  • We are not responsible for the availability, functionality, accuracy, or security of any third-party service.
  • We are not liable for any changes, disruptions, or discontinuations of third-party services that may affect the Service's functionality.
  • You are solely responsible for your use of third-party services, including compliance with their respective terms of service and privacy policies.
  • You are solely responsible for maintaining and safeguarding your own API keys and credentials for third-party services. We are not liable for any unauthorized access resulting from compromised API keys.
  • Our integrations with third-party services do not imply endorsement, partnership, or affiliation with those services.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
  • ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR RESULTS OBTAINED THROUGH THE SERVICE.
  • ANY WARRANTY THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

Email deliverability depends on numerous factors outside our control, including but not limited to recipient email client configurations, spam filters, internet service providers, and sending domain reputation. We make no guarantees regarding the deliverability, rendering, or display of any emails or email images processed through the Service.

Image compression and optimization results may vary depending on the input image characteristics. We make no guarantees about specific file size reductions or image quality outcomes.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL SOV GLOBAL VENTURES SL, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
  • COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.
  • BUSINESS INTERRUPTION OR LOSS OF USE.
  • ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
  • ANY DAMAGES RESULTING FROM THIRD-PARTY SERVICE FAILURES OR CHANGES.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY EUROS (EUR 50.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless SOV GLOBAL VENTURES SL, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of or access to the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law, regulation, or third-party right.
  • Any content or data you submit, transmit, or process through the Service.
  • Your use of any third-party integration in connection with the Service.

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

12. Termination

12.1 Termination by You

You may discontinue use of the Service and delete your account at any time. Cancellation of a paid subscription takes effect at the end of the current billing period.

12.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms or any applicable law.
  • Conduct that we reasonably believe is harmful to other users, us, or third parties.
  • Extended periods of inactivity.
  • Discontinuation of the Service in whole or in part.

12.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We are not obligated to maintain or provide access to any data associated with your account after termination, except as required by applicable law. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 7, 9, 10, 11, 13, and 14.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Spain.

If you are a consumer residing in the European Union, you may also be entitled to submit disputes to the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

Nothing in these Terms affects your statutory rights as a consumer under applicable mandatory consumer protection laws.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SOV GLOBAL VENTURES SL regarding your use of the Service and supersede all prior agreements, understandings, representations, and communications.

14.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed. The remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of SOV GLOBAL VENTURES SL.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms at any time without restriction, including in connection with a merger, acquisition, or sale of assets.

14.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, epidemics, government actions, power failures, internet or telecommunications failures, or third-party service outages.

14.6 Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of the Service after any changes constitutes your acceptance of the revised Terms. For material changes, we will make reasonable efforts to provide notice via email or a prominent notice on the Service.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: